terms & conditions

1. DEFINITIONS

  • "Client" refers to the individual or entity ordering services from Stellar House.

  • "Stellar House" refers to the real estate media brand operated under Sunday Money LLC.

  • "Deliverables" include photos, videos, 3D tours, and any other content produced.

  • "Shoot Date" refers to the scheduled time of service.

  • "Property" refers to the location where services are rendered.

2. PROPERTY READINESS

  • Camera-Ready Requirement: Client must have the Property fully cleaned, staged, and "camera-ready" before the arrival window begins.

  • Getting Ready Guide: Please consult our online guide for preparation tips.

  • "As-Is" Policy: If the Property is not ready, we will proceed "as-is". By allowing the shoot to proceed, Client waives the right to dispute deliverables due to property condition. No free reshoots will be provided.

  • Shot Requests: Input on specific angles or features must be provided in the designated section of the order form. Otherwise, Stellar House will use professional judgment.

3. ORDER DETAILS & ACCURACY

  • Accurate Information: Client is responsible for providing correct square footage, access info, and shoot scope. Pricing may be adjusted post-shoot if discrepancies are found.

  • Pricing: Subject to change without notice. Adjustments may be made for actual square footage or added services.

4. RESCHEDULES & CANCELLATIONS

  • No reschedule or cancellation fees if notice is given at least 24 hours before the shoot.

5. RESHOOTS

  • Reshoots are billed at full price unless due to Stellar House error.

  • Requests must be made in writing within 72 hours of delivery.

  • Property must be in the same condition. Availability is not guaranteed.

6. PAYMENT TERMS

  • Invoicing: Issued after the shoot. Full payment is due prior to downloading deliverables.

  • Late Fees: $100/month applied after 15 days of non-payment.

  • Delinquent Accounts: After 45 days, assets are frozen. After 90 days, accounts may be sent to collections.

7. SERVICE AREA & TRIP FEES

  • Base Location: Encino, CA 91316.

  • Trip Fees: Calculated based on actual drive distance and disclosed at booking.

8. DELIVERY TIMELINES

  • Standard turnaround is 24 hours from shoot wrap unless otherwise noted. We do not offer discounts, partial refunds, or compensation for delays in delivery unless explicitly agreed upon in writing prior to the shoot.

9. MEDIA STORAGE

  • Hosting: Photos/videos hosted for 6 months. Matterport tours hosted until sold/leased or up to 3 months.

  • Client Responsibility: You are responsible for archiving your media after hosting expires. Stellar House is not responsible for storing or maintaining access to photos, videos, or other deliverables beyond the hosting period specified above.

10. REVISIONS

  • All photo edits are final.

  • Additional photo clean-up or object removal is $50 per order.

  • Each video includes 2 rounds of editing revisions within 72hrs of Delivery

  • Additional edits are $50 each.

  • Revisions outside the scope of the original agreement may not be accepted.

11. RIGHTS & USAGE

  • Grant of Rights: Stellar House retains perpetual, non-exclusive rights to use media for marketing, portfolio, and promotional purposes.

  • Client Use: Media may be used to promote the listing and your real estate business while the listing is active. Rights are non-transferable.

  • Releases & Indemnity: You are responsible for obtaining permissions and releases. Stellar House is not liable for any claims arising from missing clearances.

12. CLIENT RESPONSIBILITIES & LIABILITY

  • Access: Client must provide timely, secure access to the Property.

  • Safety: Pets must be secured, hazards removed, and environment safe for crew. Unsafe environments may result in immediate cancellation with no refund.

  • Damage & Insurance: Client is responsible for damages to our equipment/personnel caused by negligence. Stellar House maintains general liability insurance but is not liable for damage to the Property unless due to gross negligence.

  • Permits: Client must obtain all permits and approvals needed for shoot.

13. DAMAGE, LOSS & THEFT

  • Responsibility: Client is liable for damage or theft affecting Stellar House equipment or personnel due to unsecured property or negligence.

  • Limitation of Liability: Stellar House is not responsible for indirect or consequential losses.

  • Insurance: Client is responsible for insuring the Property and its contents.

14. REFUND POLICY

  • Full Refunds: Granted only if service is incomplete or quality is objectively deficient and at the fault of Stellar House.

  • No Refunds: Issued for dissatisfaction due to staging, cleanliness, or lack of preparation.

  • Trip Fees: Non-refundable

  • Resolution Process: Contact us within 3 days. At our discretion, we may offer a refund or reshoot.

15. DATA PRIVACY & SECURITY

  • Collection: We collect personal data for service provision and billing.

  • Protection: Industry-standard security is used. Data is not sold.

  • Third Parties: Vendors and platforms are bound by confidentiality agreements.

  • Client Responsibility: Secure your account.

16. AMENDMENTS

  • Terms may be updated at any time. Continued use of services constitutes acceptance.

17. DISPUTE RESOLUTION

  • Governing Law: California law applies.

  • Venue: Los Angeles County, CA.

  • Resolution Steps: First attempt informal resolution. If unresolved, proceed to mediation. If still unresolved, binding arbitration under AAA rules.

  • Class Action Waiver: All claims must be made individually.

  • Injunctive Relief: Stellar House may seek court injunction for IP protection.

18. TERMINATION

  • By Stellar House: May terminate immediately for breach or unsafe conditions.

  • By Client: May terminate at any time with written notice. Must pay for work completed.

  • Termination for Convenience: If Stellar House cancels with 30 days’ notice, unrendered service fees will be refunded.

  • Survival: Payment obligations, usage restrictions, and confidentiality survive termination.

19. COMMUNICATION

  • Contact Info:

  • Response Time: We strive to respond within the same business day.

  • Office Hours: Mon–Fri, 8:00 AM – 6:00 PM PST.

20. ENTIRE AGREEMENT

  • This document constitutes the full understanding between Client and Stellar House. By booking our services, you acknowledge and accept these terms.

21. PRIVACY AND DATA HANDLING

  • By booking with Stellar House, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data in accordance with applicable laws.

Legal Entity: Stellar House is a DBA of Sunday Money LLC, a California-based entity.