At Stellar House, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or interact with our website.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, property address, square footage, and any other information you provide when booking services.

  • Website Usage Data: Information collected through cookies and similar technologies to enhance your browsing experience.

  • Third-Party Data: If you interact with us via social media or through third-party platforms (e.g., Aryeo, Stripe), those platforms may share certain information with us.

2. How We Use Your Information

We use the data we collect to:

  • Provide and improve our services

  • Process bookings and deliver media

  • Communicate with you regarding your order or updates

  • Respond to inquiries or customer support requests

  • Send occasional marketing emails (which you can opt out of)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Trusted service providers (e.g., payment processors, booking platforms, delivery systems) solely to perform services on our behalf

  • Government agencies or legal authorities, if required by law

All third-party partners are contractually obligated to protect your information.

4. Third-Party Services

We use trusted third-party tools, including but not limited to:

  • Aryeo (booking and media delivery)

  • Google Analytics (site usage)

  • Stripe (payment processing)

5. Payment Security

We do not have access to your full credit card information. When you pay through our booking system (Aryeo/Stripe), your card data is securely processed by a third-party provider. We are only able to view the last four digits of your card for reference. We have the ability to charge the card on file only for the services listed on your order. At no point do we see or store your complete credit card number or billing information.

6. Data Security

We implement industry-standard security measures to protect your personal data. However, no online platform can guarantee 100% security. By using our services, you acknowledge and accept this risk.

7. Data Retention

We retain your data only as long as necessary to fulfill the purpose it was collected for, or as required by law.
Media files (photos, videos, etc.) may be deleted from our servers after 6 months and are not guaranteed to be stored beyond that.

8. Your Rights

You have the right to:

  • Access, update, or request deletion of your data

  • Contact us with any privacy concerns at info@stellar-house.com

If you’re a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). If you’re in the EU, the General Data Protection Regulation (GDPR) may apply.

9. Children's Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal data from children.

10. Limitation of Liability

By using our website and services, you agree that Stellar House shall not be held liable for any damages or losses arising from the unauthorized access, disclosure, or misuse of your personal information, except where prohibited by law.

11. Policy Changes

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out: info@stellar-house.com